229bat's Privacy Policy

229bat ("we", "us", or "the platform") provides a safe and reliable online casino and betting service for players in Bangladesh. When you use our website (229bat.cam), keeping your personal information secure is our highest priority. This privacy policy has been prepared to fully inform you about how we collect, process, and use your data.

We kindly ask you to read this policy carefully. By using 229bat's services, you fully accept the terms of this privacy policy.

1 Definitions and Scope

"Personal information" as used in this privacy policy means any information that can directly or indirectly identify you as a specific individual. This includes your name, address, email, phone number, financial transaction details, and technical information related to your device.

This policy applies to 229bat's website, mobile version, and other digital services. If you navigate to another site via a third-party link, that site's own privacy policy will apply — we bear no responsibility in such cases.

2 What Types of Information We Collect

2.1 Registration and Account Information

When you create an account or log in to 229bat, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address
• National ID information for identity verification (where applicable)

2.2 Financial Transaction Information

When you make a deposit or withdrawal on 229bat, we store transaction-related information. Our payment methods are bKash, Nagad, Rocket, and Upay. During transactions through these methods, the required payment information (account number or transaction ID) is securely recorded in our system. No card numbers or complete bank account details are stored on our servers.

2.3 User Activity and Technical Information

When you use 229bat, some technical information may be collected automatically, such as:

• IP address and device type
• Browser name and version
• Operating system information
• Date, time, and duration of site visits
• List of pages visited
• Referring website address (if any)

2.4 Cookies and Tracking Technologies

229bat uses cookies and similar technologies to improve your browsing experience. Through cookies, we remember your preferences, manage sessions, and monitor platform performance. You can disable cookies by changing your browser settings if you wish, though this may limit some functionality of the site.

3 Purpose of Using Information

We use the information collected for the following purposes:

• To create, verify, and manage accounts
• To process deposit and withdrawal transactions
• To activate applicable bonuses and promotional offers
• To manage the VIP program and provide cashback
• To prevent fraud and deception by identifying suspicious activity
• To provide 24/7 customer support
• To fulfill legal obligations
• To ensure the security and stability of the platform
• To monitor your account under the responsible gaming policy
• With your permission, to inform you about new games, offers, and promotions

4 Information Sharing and Disclosure

229bat does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We may seek the assistance of trusted third parties to handle activities such as payment processing, technical infrastructure maintenance, and customer support. These parties work with us under confidentiality agreements and may only use information for specified purposes.

4.2 Legal Requirements

If we are required to comply with a court order, regulatory directive, or other legal obligation, we may be required to share the necessary information with the relevant authorities.

4.3 Fraud Prevention

In the interest of protecting platform security, necessary information may be shared with organizations that work to prevent money laundering or other financial crimes.

5 Methods of Data Protection

229bat takes both technical and administrative measures to keep your information secure. The key elements of our security framework are:

• SSL Encryption: All data transmitted between your browser and our servers is protected by SSL/TLS encryption technology.
• Secure Databases: Personal information is stored in encrypted databases and can only be accessed by authorized staff.
• Access Controls: Staff are only given access to the information necessary to perform their duties.
• Regular Security Audits: Regular security reviews are conducted on our systems.
• Two-Factor Verification: Additional identity verification is in place for sensitive operations.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security on the internet. It is your own responsibility to keep your password confidential and to log out of your account after using a public device.

6 Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or for the period required to meet legal obligations — whichever is longer.

Even after an account is closed, financial transaction records, identity verification information, and responsible gaming-related data will be retained for a defined period as required by law. After this period, the information will be securely deleted or anonymized.

7 International Data Transfers

As 229bat is an international platform, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that your information remains protected in accordance with the standards of this policy and that applicable data protection laws are followed.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may contact us to find out what information we hold about you and how it is being used.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, please contact our customer support team to have it corrected.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information subject to legal obligations may fall outside the scope of this request.

8.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. However, important messages related to transactions and account security will continue to be sent.

8.5 Right to Submit a Complaint

If you have any concerns about the protection of your data, please contact us directly. We take all complaints seriously.

9 Protection of Minors' Information

229bat is a platform intended only for those aged 21 or over. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration. If we suspect that an account belongs to a minor, we reserve the right to immediately suspend that account and delete the associated information.

10 Third-Party Links and Services

229bat's platform may sometimes be integrated with third-party service providers (such as payment gateways or game providers). These third parties have their own privacy policies that apply to their platforms. We recommend that you review the privacy policies of these services separately.

11 Responsible Gaming and Data Protection

229bat takes responsible gaming very seriously. Information about your gaming patterns may be used to identify potentially problematic behavior and to provide timely support. Information collected for this purpose is kept in strict confidence and is used solely for the benefit of the user.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.

12 Changes to the Privacy Policy

229bat reserves the right to update or amend this privacy policy at any time. If any significant changes are made, we will post a notice on the platform or notify you at your registered email address. Continued use of the platform after changes have been made will be considered acceptance of the new policy.

The "Last Updated" date shown at the top of the policy always indicates the time of the most recent change. An archive of older versions is kept on file and can be provided upon request.

13 Contact Us

If you have any questions, comments, or requests about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Contact us directly via 24/7 live chat

Our team is always ready to answer all your questions in Bengali. We aim to respond to your request within a maximum of 48 business hours.